One day, last week I tried to download a plug-in and my virus software, Trend Micro PC-cillin went crazy. All Kinds of windows started popping up. Warning Will Rogers this is dangerous stuff. So I did what I thought was the right thing to do and clicked “don’t allow changes”, thinking that this would solve my problem, but the windows kept appearing and I kept clicking, then without another warning my computer shut down, then it re-started. “Holy cow”, I thought, “now I’ve done it”, and sure enough I had. My desk-top start-up menu was flickering on and off never allowing me enough time to so much as click on an icon to start a program. I also found, to my dismay that I had no task bar. My solution to this problem was to hit Ctrl-Alt-Delete which worked, and brought up my “task manager” and I was able to start programs through it, but a lot of other strange things started happening and I soon realized I needed some serious help. I called my brother who is a programmer and although hetried he was unable to assist me. Then I called another computer genius I know and he also was unable to assist me. They both suggested I call in the experts, so I did. Enter:I was pleasantly surprised to find I did not have an incredibly long wait time to speak to an actual person. I found their automated phone system entertaining and their customer service representative was a calming voice who assured me they would be able to solve my problems. I think this all happened on a Wednesday. I was told someone could be at my house by Saturday, which in computer melt down time seems like an eternity, because I need to get online everyday. They offer emergency service, but it cost too much. So I ran just the essentials through task manager and awaited rescue.Yes the Geek Squad does drive the Geek car, which I love, and they do wear the uniform and badge:And they fit the description of overall Geek, but the Geek that came to my house was exceptionally cute and very tall, and very, very nice. It took him about an hour to fix the numerous problems on my machine and it cost me around $270.00, but it was so worth the price. He told me what software to buy to prevent problems in the future, it’s called Spy Sweeper. He said that my Trend Micro was a good program for virus protection, but it was really wasn’t any good for detecting spy-ware. He also cautioned me running too many protection programs, because they can interfere with each other and cause a lot of confusion along with making my computer run much slower than it should. So I ran right out to Best Buy and spent some more money.It’s just nice to know that there is help out there when you really need it!I want to Thank you Geek Squad for saving the day!